Question 1

How do I place an order?

Accepted Answer

Visit my shop page and click on the item you would like to purchase- the steps will prompt you from there!
Or visit my facebook page, etsy site, or send me a message for custom orders and additional options.

Question 2

How can i find your next show?

Accepted Answer

Check in to my:
1. facebook page: facebook.com/BotanicalsandBones 
2. instagram page: instagram.com/botanicals_and_bones 
3. and subscribe to my news letter for information on upcoming collections, seasonal sales, and shows.

Question 3

How long does an order take to process?

Accepted Answer

Custom orders can take up to 2 weeks to process depending on how quickly the design is approved.
Available shop items take 2-3 days to process before shipping.

Question 4

Do you ship internationally?

Accepted Answer

Yes; be aware that shipping costs and time in transit are subject to change without notice based on current international shipping rates and customs processing timelines.

Question 5

Are custom commissions available?

Accepted Answer

Occassionally i will open the floor to custom commissions.  Please sent me a note and we'll talk about your project.

Question 6

How are the items shipped?

Accepted Answer

I take great care in packaging items for shipping.  They are protected with bubble and cardboard.  I spent 10 years working in shipping and take great pride in the level of care so that your item arrives to you in perfect condition.
-Larger pieces are re-enforced to prevent bending.  
-Smaller pieces are shipped via bubble envelope and cardboard structure.
-All pieces are shipping in compact packaging to minimize shipping cost and maximize expediency.
-All pieces are shipped with tracking.
-All jewelry is shipped with cleaning care instructions and a jewelry cleaning cloth.

Question 7

Is there a return policy or money back guarantee?

Accepted Answer

While art pieces are subject to visible differences when viewed in person versus on a monitor or phone, I do appreciate that the wear, fit, or size may not have been what you expected.  Art pieces are not mass produced and a return or refund is subject to item-by-item assessment.

If you are not satisfied with your purchase, please contact me with photos and why you are not satisfied.  I always want to know how I can improve your customer experience.

If the item was damaged on delivery, please include photos of damaged packaging and damage to the piece.  Upon approved assessment, a return label will be emailed to you and as soon as it is received a replacement piece will be sent out.

Approved returns for a refund or exchange within 30 days of the date of receipt. Returned items need to be in their original condition without signs of wear, damage, or alteration.

Sale items and custom fabricated pieces are final sale only.

FAQ

Frequently asked questions